About Us
Neogenix.co operates this website, located at www.neogenix.co. Our dedicated privacy team oversees the handling of personal information. Should you have any inquiries or concerns about our practices, please don’t hesitate to contact us at: support@neogenix.co
In this Privacy Notice, the terms “we,” “our,” and “us” refer to Neogenix.co.
Effective Date and Scope
As of September 1, 2023, this Privacy Notice governs the way we manage personal information gathered through our website and mobile apps. Our practices adhere to the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.
Minors
We do not permit minors (individuals below the age of majority in their place of residence) to establish accounts, make purchases, or participate in contests or promotions.
Information We Collect
Personal information refers to data that can identify you or be combined with other information to identify you. This includes personal email addresses, home addresses, home telephone numbers, personal cellphone numbers, images, and potentially age and income when tied to you. Personal information might also encompass details like whether you’ve opened our promotional emails or used our website if this information can be linked to you. For business customers, personal information excludes titles, business addresses, and business telephone numbers when used for business-related communication.
We collect personal information when you create an account, make purchases, enter contests or promotions, communicate with us through web forms, submit product reviews, take surveys, or otherwise provide information in communication with us. For instance, when you buy a product, we’ll ask for credit card information and contact details for shipping purposes.
We also receive personal information from external sources. For instance, credit card processors inform us of the acceptance or decline of credit card details, and shipping companies update us on product delivery. We might also acquire information from other promotional or marketing companies you’ve allowed to share your information with us, as well as through automatic means during website visits and through cookies.
Why We Collect and Use Your Information
We use personal information to provide products and services and manage our business operations. For example, we use it to register accounts, fulfill orders, respond to inquiries, authenticate online service logins, post product reviews, communicate about services, manage contests and promotions, prevent loss and fraud, and analyze business operations and website performance.
We retain your information as long as needed for the purposes for which we collected it or as required by law. We have a records retention and destruction program to dispose of information when it’s no longer necessary.
Web Analytics
We automatically gather information when you visit our website to personalize your experience. This includes details about referring sites, browser types, operating systems, languages, and IP addresses. We also track your website browsing behavior, including visited pages and time spent on specific pages. We use this information technically to ensure proper page loading and to tailor our offers to you. We also utilize this data to enhance our website.
For example, IP addresses help us correct pages for your location; tracking page frequency and visitor navigation informs problem detection and site improvement; information about clicked products aids suggestions for other items of interest. If you create an account, your purchase history guides inventory display based on your preferences.
Consent
We require knowledge and consent to collect, use, or disclose personal information, except as required or permitted by law. Sharing personal information is your choice. However, not providing certain details might limit our ability to offer products or services. We won’t make consent obligatory for supplying a product or service, except where necessary for such supply.
You can withdraw consent by closing your account. However, we may retain transaction information for audits, data integrity, and legal requirements.
Limiting Collection, Use, Disclosure, and Retention
We collect only necessary personal information for identified purposes and retain it for as long as needed or as required by law. We might share personal information with service providers and corporate affiliates assisting in business operations, but we ensure they maintain security and only use information for authorized tasks. In case of mergers or sales, we may transfer information related to such events.
We might disclose personal information if necessary for debt collection or if relevant to investigating suspected breaches of Canadian or foreign laws where legally permitted.
Accuracy
We maintain accurate, complete, and up-to-date personal information to fulfill intended purposes.
Safeguarding Customer Information
We implement administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, theft, and misuse. This includes limiting employee access, using passwords and access levels, and securing computer servers storing personal information. While we take precautions, no system is entirely secure, and unauthorized access, hacking, data loss, or breaches might occur. Avoid transmitting sensitive information through our website.
Links to Third-Party Websites and Social Network Plug-Ins
Links to third-party sites and social networks are provided for convenience. We don’t control these sites or networks, and we can’t ensure their privacy practices align with ours. Your use is at your own risk, subject to their privacy policies.
Submitting Information to the Site
Our website isn’t a secure communication channel, and information supplied won’t remain confidential. Avoid submitting confidential or valuable data. While we value feedback, don’t submit unwanted materials. Anything submitted becomes our property for unrestricted use.
Contact Us
For privacy policy questions, reach out to us at: support@neogenix.co
