Accuracy and Availability of Products
The products listed on our website at www.neogenix.co may not be immediately available when placing your order. Your order is contingent upon the product’s availability. We retain the right to restrict quantities of any offered products or services. Additionally, we reserve the right to limit sales of our products or services to specific individuals, geographic regions, or jurisdictions. While we have taken care to accurately depict the colors and images of our products, we make no assurances or warranties regarding the physical appearance of any product or packaging. Descriptions of products and their prices are subject to change without prior notice.
Acceptance of Orders
Product descriptions on our website are invitations for you to make a purchase offer. Following your order placement, we will send a confirmation number to the email address provided for communication purposes. This confirmation number does not signify acceptance of your order. Only once the products are ready for shipment and payment is processed will your order be officially accepted. We reserve the right to accept or decline orders once placed, and we may cancel orders for any reason, even after payment has been made. Should payment have already been processed, a refund will be issued to the provided credit card.
Disclaimers of Warranties
The content on this website is intended solely for general informational purposes and has not been evaluated by the Food and Drug Administration. We do not offer technical, medical, health, or any other form of advice.
We do not guarantee that product descriptions and other information on this website are accurate, complete, reliable, current, or free from errors.
This product is not meant to diagnose, treat, prevent, or cure any disease. For queries or concerns regarding the use of health-related products, consult a medical professional. Any recommendations are based on personal and anecdotal experiences and should not be relied upon. Your utilization of our service, product, or brand offerings is at your own risk.
To the maximum extent permissible by applicable laws, we disclaim all warranties and conditions, whether explicit or implicit, including but not limited to merchantable quality, merchantability, fitness for a specific purpose, durability, and non-infringement.
Return Policy
All sales are considered final, and we do not accept returns or provide refunds once payment is processed. Nonetheless, customer service is important to us, and we are open to addressing any concerns. Based on our discretion, we may offer a replacement product if circumstances warrant it.
Shipping Policy
Items available on our website can be delivered worldwide. We offer international shipping to destinations across the globe.
Shipping costs depend on your order’s weight and chosen delivery method. To determine the shipping cost, add desired items to your cart and proceed to checkout. Shipping charges will be displayed on the checkout page.
Ensure accurate shipping information during checkout. Should a package be returned to us, you (the customer) will be responsible for additional shipping fees.
Upon order placement, an estimated delivery time will be provided. Delivery times are estimates starting from the shipping date, not the order date. These times are approximate and subject to order acceptance and approval.
We make every effort to fulfill orders within 1 – 2 business days of order placement, excluding weekends and holidays. We do not ship on weekends (Saturdays and Sundays).
Delivery dates may vary due to carrier practices, delivery location, method, and ordered items. Products may also be shipped in separate parcels.
Limitation of Liability
We shall not be liable to you for more than the order total, exclusive of taxes and shipping. We are not liable for any indirect, incidental, exemplary, punitive, or consequential damages arising from the use of this website or products, regardless of the legal theory.
We will not replace products lost or damaged due to mail mishandling, your actions, unforeseen events, or reasons beyond our control.
Sales Tax
Sales tax corresponds to the shipped item’s province, territory, or state.
Amendment to the Terms
We retain the right to modify these Terms without notice. The governing Terms for your order will be those posted on our website at the time of your order. Review and print the Terms with each order.
Applicable Law
The Terms are governed by the laws of the province of Alberta, without reference to conflict of laws principles. Jurisdiction for any claim, action, or dispute will be in Alberta’s courts, unless your province or state’s applicable laws dictate otherwise.
If any provision or part of a provision of the Terms is unenforceable due to applicable laws, it will be severed from the remaining Terms, which will continue to apply.
Questions
For queries about delivery, shipment, or your order, please contact us at supports@neogenix.co.
